Privacy Policy

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Privacy Policy:

At The Skin Mentor Clinic, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide to us as a home-based skin and beauty business operating in Port Macquarie New South Wales (NSW), Australia. By accessing our services, products, or website, you consent to the practices outlined in this policy.

1. Collection of Personal Information: We may collect personal information from you when you interact with us, make a purchase, or use our services. The types of personal information we may collect include your name, contact information (such as email address, phone number, and address), payment details, medical, personal, health  and other relevant information necessary to provide our services.
2. Use of Personal Information: We use the collected personal information for the following purposes: 

• To fulfill and deliver your orders, treatments and provide customer support. 
• To communicate with you regarding your inquiries, orders, and any updates related to our products and services. 
• To process payments and maintain records. 
• To improve and personalize your experience by analyzing usage patterns, preferences, and feedback. 
• To comply with legal obligations and protect our rights and interests.

1. Disclosure of Personal Information: We understand the importance of keeping your personal information confidential. We will not disclose your personal information to third parties without your consent, except in the following circumstances: 

• Service Providers: We may engage trusted third-party service providers who assist us in delivering our services, such as shipping companies, payment processors, or IT and booking software support. These providers are bound by confidentiality agreements and will only use your information as necessary to fulfill their obligations to us. 
• Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government investigation. 
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred to the acquiring entity or parties involved in the transaction, subject to the same privacy protections outlined in this policy.

1. Data Security: We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please note that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
2. Your Rights and Choices: You have the right to access, update, or correct your personal information. If you wish to exercise these rights or have any questions or concerns about your personal information, please contact us using the email or phone number skinmentorclinic@gmail.com or 0404322128.
3. Retention of Personal Information: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. External Links: Our website or services may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those websites when visiting them.
5. Contact Us: If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at skinmentorclinic@gmail.com .

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the revised effective date. Please review this policy periodically to stay informed about how we collect, use, and protect your personal information.

Effective Date: 26th May 2023

The Skin Mentor Clinic.

Thank you for choosing our skincare products at The Skin Mentor Clinic. We are committed to providing high-quality skincare and Skin Health supports to our valued customers. Please review our Returns and Refund Policy below:

• Returns Eligibility: We accept returns for products only under the following circumstances: 

1. Damaged or Defective Products: If you receive a product that is damaged during transit or is defective, we will gladly accept the return. 
2. Incorrect Product Shipment: If you receive an incorrect product, please contact our customer support team, and we will assist you in arranging the return.

• Timeframe for Returns: You have 30 days from the date of purchase to initiate a return for eligible items.
• Return Procedure: To initiate a return, please follow these steps: 

1. Contact our customer support team via skinmentorclinc@gmail.com or 0404322128 within the 30-day return period to notify us of the issue. 
2. Our customer support team will guide you through the return process.
3.  Please securely package the item(s) in their original packaging, including all accessories and documentation that were included with the product. 
4. Arrange delivery of item to the address provided by The Skin Mentor Clinic.
5. Refunds or store credits will only be applied once item has been received. The Skin Mentor Clinic is not responsible for delivery of item cost.

• Condition of the Product: To be eligible for a refund or exchange, the returned products must be in their original condition. Please ensure that the product is securely packaged to avoid damage during return transit.
• Refund Process: Once we receive and inspect the returned product(s), we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund to your original method of payment within a reasonable timeframe. Your refund will not include the transaction costs applied by the sale of your item. Please note that the processing time may vary depending on your financial institution.
• Non-Returnable Items: Please note that we do not accept returns for products purchased for reasons other than damage, defect, or incorrect shipment. This includes returns due to personal preference, change of mind, or skincare compatibility issues.
• Shipping Costs: For returns the customer is responsible for all shipping costs associated with returning the item(s).
• Customer Support: If you have any questions or need further assistance regarding our Returns and Refund Policy, please contact our customer support team at skinmentorclinic@gmail.com

We appreciate your understanding and cooperation in adhering to our Returns and Refund Policy. Your satisfaction is important to us, and we strive to provide exceptional skincare products and service.